Help center
Frequently Asked Questions
Answers to the most common onn. TV remote control questions.
Connection and Setup
Do my phone and onn. TV need to be on the same Wi-Fi?
Yes. The app controls your onn. device over your local network, so both devices must be on the same Wi-Fi. If you have separate 2.4 GHz and 5 GHz bands or a guest network, connect both to the same one.
Does the TV show a pairing code?
Roku-based onn. TVs and players connect without any code. onn. Google TV devices show a 6-digit code on the screen the first time you connect — type it into the app and you're paired.
The TV refuses the connection (Roku models).
On an onn. Roku TV, open Settings → System → Advanced system settings → External control → Control by mobile apps and set it to Enabled (Default), then try connecting again.
Compatibility
Which onn. devices are supported?
onn. Roku TVs, onn. Roku streaming sticks and boxes, and onn. Google TV streaming devices (such as the 4K Streaming Box and 4K pro) — all controlled over Wi-Fi.
Do I still need the physical onn. remote?
For everyday navigation, no — the D-pad, OK, volume and channel keys work free over Wi-Fi, so you don't need to point your phone at the TV. Premium adds Power, Home, Back, Mute and playback so the app fully replaces the remote.
App Features
How do I type instead of picking letters one by one?
Open a search or text field on the TV, then tap the keyboard icon in the app and type. It's much faster than the on-screen keyboard.
Voice search isn't working.
Voice search works on onn. Google TV devices — allow microphone access for the app and speak after the prompt. Roku-based onn. TVs and players don't accept voice commands from third-party apps; use the fast keyboard search instead.
The app is slow to respond or keeps disconnecting.
Keep your phone and TV on the same Wi-Fi and near the router. If it lags after you switch apps, reopen the app to reconnect. Rebooting the TV and your router usually clears persistent delays.
Free vs Premium
What features are free in Remote for onn TV?
Finding and connecting to your device, the D-pad with OK, volume and channel keys, the number pad and the trackpad surface are free with no time limit and no account. That covers everyday navigation on a lost or broken onn. remote.
What does Premium add?
Premium unlocks the rest of the remote: Power, Home, Back and Mute, the playback row, voice search on Google TV devices, typing with your phone keyboard, and one-tap shortcuts to your streaming apps. It is an auto-renewing subscription (weekly or monthly) or a one-time lifetime purchase; manage or cancel it in your App Store or Google Play account settings.
How do I restore my Premium purchase on a new phone?
Open Remote for onn TV, go to Settings, and tap Restore Purchases. On iPhone it restores through your Apple Account and on Android through your Google account — no separate login needed.
Still have a question?
Download Remote for onn TV free.
Get the app and reach us any time at support@auxility.ca.
An independent app by Auxility, Inc. Not affiliated with, endorsed by, or sponsored by Walmart. onn. is a trademark of Walmart Apollo, LLC, used only to indicate device compatibility. Roku is a trademark of Roku, Inc.; Google TV and Android TV are trademarks of Google LLC.